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Dispute Resolution
We bring together over 50 trusted and verified brokers, exchanges, and technology providers who share a commitment to fair and transparent trading. Through our dispute resolution services, we offer an impartial forum where clients and members can efficiently address and settle conflicts. This structured process ensures both parties adhere to the highest standards of commercial honor and industry best practices.
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Becoming a member of our organization means you’ve met rigorous criteria for professionalism, ethical conduct, and operational integrity. We empower members with a robust framework of support—from dispute resolution mechanisms to industry-leading guidance—allowing them to enhance their services and maintain strong client relationships.
Compensation Fund
In cases where a member fails to comply with a ruling, our Compensation Fund provides an added layer of protection for eligible clients. Financed by member contributions, the fund can cover approved claims up to a specified limit, reinforcing accountability and solidifying trust in the collective commitment to fair trading and best business practices.
We bring together over 50 trusted and verified brokers, exchanges, and technology providers who share a commitment to fair and transparent trading. Through our dispute resolution services, we offer an impartial forum where clients and members can efficiently address and settle conflicts. This structured process ensures both parties adhere to the highest standards of commercial honor and industry best practices.
#Dispute Resolution
Quick Articles.
commission News
20.11.24
Commission News Article: FINRA Proposes New Limits on Payment for Order Flow
The Financial Industry Regulatory Authority (FINRA) has recently unveiled a series of proposed changes aimed at tightening restrictions on payment for order flow (PFOF) arrangements. PFOF is a practice where brokers receive compensation from market makers or other third parties for routing customer orders to specific trading venues. Although this practice is legal under certain disclosures, critics argue that it may create conflicts of interest that ultimately harm retail investors.
In the past few years, zero-commission trading platforms have proliferated, attracting millions of new retail investors into the stock market and related securities. While these platforms tout “free trading,” they often rely on PFOF agreements to cover costs—making it a lucrative revenue stream. However, investor advocacy groups have questioned whether these deals lead to suboptimal trade executions, effectively costing retail traders more through wider bid-ask spreads.
A recent FINRA study highlighted that many retail investors are not fully aware of how PFOF might affect the execution quality of their trades. The lack of consistent transparency has become a focal point for regulators, who are now looking at how best to ensure fair and honest treatment for smaller investors.
Higher Disclosure Requirements
Under the proposed rules, brokers would need to disclose PFOF arrangements in a more standardized and detailed manner. This would include specifying how much revenue they earn from different market makers and how that income could potentially impact trade execution quality.
Independent Best Execution Review
FINRA is also considering mandating an independent third-party review of brokers’ order routing practices. This requirement aims to verify whether brokers are genuinely seeking the best execution for client trades, rather than simply funneling them to the venue that pays the highest PFOF.
Limiting PFOF on Certain Securities
One of the more contentious elements of the proposal involves restricting or outright banning PFOF agreements for certain high-volatility securities or complex derivatives. By doing so, FINRA hopes to mitigate scenarios where brokers have significant financial incentives to route orders in ways that may not align with clients’ best interests.
Brokerage Firms
Some major brokerage firms express caution, noting that eliminating or severely restricting PFOF could undermine the zero-commission model, forcing firms to reintroduce direct trading fees. This could make the barrier to entry higher for novice traders.
Investor Advocates
Consumer protection groups such as the North American Securities Administrators Association (NASAA) and Better Markets have publicly applauded the proposals, citing long-held concerns that the PFOF model disproportionately impacts small retail investors.
FINRA has opened a 60-day public comment period for interested parties to weigh in on the proposals. After reviewing feedback, the regulator may adjust its language before submitting the final version to the Securities and Exchange Commission (SEC) for approval. If enacted, these rules could go into effect by late 2025, potentially reshaping the commission-based landscape of retail trading.
commission News
24.10.24
European Regulators Crack Down on Excessive Commissions in Cross-Border Investments
The European Securities and Markets Authority (ESMA) has stepped up its oversight of brokers offering cross-border investment services within the European Union. With more platforms advertising commission-free trading, concerns have risen that some brokers may be inflating other hidden fees to offset their “no-commission” promises. In a joint announcement with national regulators, ESMA outlined a series of measures designed to bring greater transparency and fairness to brokerage commission structures across Europe.
In recent years, the rise of digital trading apps and online brokerage platforms has empowered a new generation of retail investors. While many platforms publicly tout “zero commission” on certain trades, ESMA’s investigation uncovered a range of hidden charges, such as currency conversion mark-ups, inactivity fees, and high withdrawal costs. These fees can sometimes exceed what investors would pay in a straightforward commission model—especially for those who trade less frequently or invest in international markets.
Unified Fee Disclosure Template
ESMA is mandating a single, unified fee disclosure template that all EU-based brokers must use. This standard template will require brokers to itemize the costs of currency conversions, platform fees, and any other service charges. The goal is to make it easier for investors to understand the total cost of trading and to compare fees across different platforms.
Limitations on ‘Free Trading’ Claims
Brokers that market themselves as “commission-free” will be required to highlight any additional charges prominently. This could include disclaimers about currency conversion rates or administrative fees for account transfers. Regulators hope that more transparent advertising will protect inexperienced investors who might be lured by the promise of no upfront commissions but end up paying hidden costs elsewhere.
Stricter Penalties for Non-Compliance
ESMA and national regulators have pledged stricter enforcement actions against brokerage firms failing to meet the new transparency standards. These penalties can range from fines to the suspension of cross-border licenses, depending on the severity and duration of non-compliance. In the past, EU authorities had limited authority to enforce regulations across multiple member states, but this new framework represents a more unified approach.
Investor Protection Groups
Organizations such as Better Finance and Finance Watch have applauded ESMA’s move, noting that hidden fees often hurt smaller retail investors the most. Clarity in fee structures, they argue, levels the playing field for consumers making critical investment decisions.
Broker Platforms
Some brokerage firms have welcomed the guidelines, stating that a universal standard across the EU will provide a more predictable business environment and help weed out unscrupulous competitors. Others, especially smaller platforms operating on thin margins, worry that additional disclosure and compliance requirements could increase operational costs.
ESMA’s guidelines are set to be implemented in phases throughout 2025, giving brokers time to adapt their systems and marketing approaches. Investors should keep an eye out for updated disclosure documents from their platforms, which must now clearly outline all fees. If you’re currently using a commission-free trading app, reviewing these upcoming disclosures will be essential to ensure you understand what, if anything, you’re truly paying.
The crackdown on excessive commissions and hidden fees across the EU signals a new era of accountability in brokerage services. For everyday investors, these developments mean a clearer, more standardized picture of the costs associated with cross-border investing—ultimately fostering a healthier, more transparent market environment.
commission News
10.09.24
SEC Proposes Stricter Rules on Broker Commissions to Enhance Transparency
In a move aimed at boosting investor protection and market integrity, the U.S. Securities and Exchange Commission (SEC) recently proposed stricter regulations regarding broker commissions. The proposal, introduced at the end of the third quarter of 2024, focuses on improving transparency in how brokers and financial advisors disclose their fees to clients. If adopted, these changes could significantly impact the way brokerage firms structure and communicate their commission schedules.
Enhanced Disclosure Requirements
The SEC’s proposal mandates that brokers present clearer fee breakdowns on client statements and marketing materials. This includes explicitly listing commissions charged on each trade, management fees for advisory services, and other administrative costs that may be rolled into an investment product. By making these figures readily accessible, the SEC aims to help investors better understand the actual cost of trading and investment management.
Standardized Fee Terminology
Another aspect of the proposal is introducing standardized terms and definitions for various fees, such as “commission,” “mark-up,” and “transaction charge.” This uniform language is intended to reduce confusion across different platforms, providing investors with a straightforward way to compare one broker’s fee structure against another’s.
Restrictions on Complex Commission Structures
The SEC is also examining complex compensation models, especially those that mix multiple layers of commissions with performance-based fees. Such layered fees, the Commission believes, can obscure the true cost of investments for everyday clients and place undue burden on smaller investors who may not have ready access to financial professionals.
Investor Advocacy Groups
Organizations like the Consumer Federation of America and the Investment Company Institute have largely welcomed the SEC’s initiative, citing long-standing concerns that clients are often unaware of the exact costs associated with investing.
Brokerage Firms
While many large brokerage houses have moved toward simplified or zero-commission trading for stocks, they still charge fees in other areas—such as options, futures, or premium advisory services. Some of these firms caution that overly rigid standards could hamper their ability to offer competitive pricing and innovate in fee-based services.
The SEC has opened a 90-day public comment period, during which investors, advocacy groups, and financial institutions can submit feedback. After reviewing these comments, the Commission will decide whether to adopt, modify, or withdraw the proposal. If enacted, the new rules could take effect as early as mid-2025, giving brokerages and advisors ample time to adjust their disclosures and fee structures.
The SEC’s proposal represents a concerted effort to bring greater clarity to commission-based trading and investing. For individual investors, understanding exactly what fees they’re paying—and why—could become simpler than ever. As the proposal continues to evolve, staying informed will be crucial for both clients and financial professionals seeking to navigate this changing landscape.
Who can make a complaint?
Any client or trader who has an unresolved dispute with one of our more than 50 trusted and verified brokers, exchanges, or technology providers can submit a complaint. We bring together members committed to the highest standards of commercial honor and best business practices, ensuring you have a fair and transparent avenue for resolution.
How can a broker or exchange become a member?
To join our network of trusted and verified financial service providers, interested brokers or exchanges should complete our membership application and submit the necessary documentation. Our team will review the applicant’s business practices, compliance records, and operational standards to ensure alignment with our commitment to transparency and fair dealing. Once approved, new members gain access to our dispute resolution services, community of partners, and the Compensation Fund, further enhancing their credibility and client trust.
How does the process work?
The dispute resolution process is straightforward for all parties involved. After you’ve attempted to resolve the issue directly with the broker or provider, simply file a complaint with us if you remain unsatisfied. Our impartial committee will review all relevant information and issue a decision, providing a simpler, swifter alternative to traditional regulators or courts.
What’s covered?
Our Compensation Fund covers eligible complaints against broker member firms, providing traders up to €20,000 in coverage per dispute. This financial safeguard applies only to valid judgments issued by the Commission, reinforcing confidence in our members’ commitment to fair and ethical practices.