What happens when I file a dispute?
When you file a dispute with the Ficom, we thoroughly review your case and allow the broker or platform in question to respond. We then mediate the conflict to help reach a fair resolution. If the broker is found at fault and refuses to comply with a judgment issued by the Ficom, the Compensation Fund can be invoked—covering judgments up to €20,000 per individual client, subject to certain restrictions.
What is the Compensation Fund
The Compensation Fund is a financial safety net for clients of our members. It is funded by allocating 10% of each member’s monthly dues into a separate bank account that cannot be used for operational costs. The fund only covers valid judgments issued by the Financial Commission up to €20,000 per client. Importantly, it does not cover losses from self-directed trading, entire client bases if a broker becomes insolvent, complaints about management account trading, or trading of synthetic or non-market financial products (per clause 16 of the Commission’s Rules and Guidelines).
How do I apply for membership?
To become a member, simply complete the application form on our website and submit the required membership dues. A portion of these dues (10%) goes directly into the Compensation Fund. Upon acceptance, you agree to follow the Ficom’s standards, helping uphold transparency and fair dispute resolution for your clients.
Why Should I Join the Financial Commission?
By joining the Ficom, you benefit from a reputable, independent dispute resolution service, which can enhance trust among your clients. Your clients gain a layer of protection through the Compensation Fund in the event of a valid complaint. Membership demonstrates a commitment to high standards, fairness, and transparency—key elements that can strengthen your professional credibility and client relationships.

When you file a dispute with the Ficom, we thoroughly review your case and allow the broker or platform in question to respond. We then mediate the conflict to help reach a fair resolution. If the broker is found at fault and refuses to comply with a judgment issued by the Ficom, the Compensation Fund can be invoked—covering judgments up to €20,000 per individual client, subject to certain restrictions.

#What happens when I file a dispute?

Clients Questions

Welcome to our Clients Questions section, where we address the most common inquiries about the Ficom’s role and dispute resolution process.

What is the Ficom?
The Ficom is an external dispute resolution (EDR) organization that helps traders who cannot resolve disputes with their financial services providers (members of the Commission). It aims to create a fair, impartial, and efficient way to settle issues in the Forex market, giving traders a voice and brokers a transparent platform to address complaints.
Investigation Phase
During the Investigation Phase, the Commission’s experts thoroughly review evidence and details provided by both traders and brokers. This careful evaluation ensures all relevant facts are considered before moving forward.
Determination Phase
After gathering and assessing the facts, the Commission makes a formal decision. This phase involves analyzing the findings from the Investigation Phase and applying industry regulations to deliver a fair resolution.
Awards and Orders
If the Commission rules in favor of a trader, it may issue an award or order that outlines corrective measures for the broker. By adhering to these decisions, members demonstrate their commitment to fair practices and client protection.